ADA Office, Fairbanks International Airport, Transportation & Public Facilities, State of Alaska

FAI Departments

ADA Office

It is the policy of the Alaska Department of Transportation & Public Facilities (ADOT&PF), owner and operator of the Fairbanks International Airport (FAI), that no qualified individual with a disability shall, solely on the basis of his or her disability, be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any of its programs, services, or activities as provided by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (ADA).

Our mission is to provide a safe, enjoyable travel experience as well as equal access for guests and passengers with disabilities and/or special needs at FAI.

ADA Coordinator

All disability-related inquiries, requests and complaints should be addressed to:

FAI Leasing
6450 Airport Way, Suite 1
Fairbanks, AK 99709
Business Hours Phone: (907) 474-2582
After Hours Phone: (907) 474-2530 (Airport Communications Center)
Fax: (907) 474-2583
Email: fai.ada@alaska.gov

Hidden Disabilities Sunflower Lanyard Program

It’s easy for airport employees to lend a hand to travelers with visible cues of a disability like a passenger in a wheelchair. But there are other “hidden disabilities” that are less apparent such as autism, Crohn’s disease, dementia, hearing impairment, multiple sclerosis, PTSD, and many more! According to the Centers for Disease Control (CDC), 26 percent of American adults have some type of disability, many of them not visually apparent.

FAI is proud to announce beginning on December 15, 2021 it will be joining many other airports around the globe in offering the Hidden Disabilities Sunflower lanyard to passengers with hidden disabilities. First pioneered at Gatwick International Airport in London, the Sunflower lanyard communicates that passengers wearing it may need extra help or patience while traveling. It is recognized in a growing number of international airports. Program participation is 100% voluntary.

Passengers may request free Sunflower lanyards or wristbands at participating partner locations: Alaska Airlines ticket counter, AVIS Car Rental desk, Delta Air Lines ticket counter, Everts Air, or at the FAI Airport Administration Office during normal business hours. FAI Administration Offices are open Monday- Friday, 8am-5pm, excluding holidays. FAI Transportation Security Administration (TSA) is a non-distribution-point participating partner recognizing the Sunflower Lanyard Program as well.

Please note the Sunflower lanyard program does not authorize special privileges to the wearer or travel party. The program is designed only to signal to others additional help or extra patience may be required. Passengers should continue to coordinate with their airlines and/or TSA Cares for pre-travel questions and accommodation arrangements.

Notice under the Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”) and Section 504 of the Rehabilitation Act of 1973, the FAI will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. This duty of non-discrimination applies to all applicants, participants, beneficiaries, employees and other interested persons.

Employment: FAI does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: FAI will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in FAI’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: FAI will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. For example, individuals with service animals are welcomed in FAI offices, even where pets are generally prohibited.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of FAI, should contact the office of FAI Leasing by phone at (907) 474-2582 or by email at fai.ada@alaska.gov. In order to assist staff in making the appropriate arrangements for your accommodation, please make your request as far in advance of the scheduled event.

The ADA does not require FAI to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden. Complaints that a program, service, or activity of FAI is not accessible to persons with disabilities should be directed to FAI Leasing by phone at (907) 474-2582 or by email at fai.ada@alaska.gov.

FAI will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that re open to the public but are not accessible to persons who use wheelchairs.

Filing a Grievance

It is the policy of FAI not to discriminate on the basis of disability. FAI has adopted an internal grievance procedure providing for prompt and equitable resolution of complaints alleging any action prohibited by Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR 35) and the Air Carrier Access Act (14 CFR 382).

All disability-related inquiries, requests and complaints should be addressed to:

Review the grievance procedure

Online Grievance Submission Form

Unlawful Discrimination

It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed, or disability in public services and employment opportunities. Allegations of discrimination should be promptly reported to the Airport Manager or:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591

Federal regulations on unlawful discrimination are available for review in the Airport Manager’s Office.

Coordinator: FAI Leasing
Phone: 907-474-2582
6450 Airport Way, Suite 1
Fairbanks, AK 99709

Discriminacion Ilegal
Se prohibe a los operadores de aeropuertos y a sus arrendatarios, inquilinos, concesionarios y contratistas discriminar contra cualquier persona por motive de raza, color, nacionalidad de origen, sexo, creencias religiosas, impedimento fisico o discapacidad en lo que respecta a servicio publicos y oportunidades de empleo. Las alegaciones de discriminación deberán ser dirigidas inmediatamente al Administrador del Aeropuerto o a: