View the Troubleshooting Guide for DOT&PF Staff
Contact the Module Admins:
Submit a ticket to AlaskaNow or contact them at (907) 334-2525.
You likely need Contract Authority. Contact your Module Admin or Project Engineer if you're assigned to a project and they can grant you access.
If an incorrect password is entered three times, access to the AASHTOWare system will be temporarily suspended for a duration of 40 minutes. After this period, users will be permitted to log in using the correct password.
Check the Contract Status and ensure it is Active (displayed on the Contract Administration Summary). If the Contract Status is not Active, contact your Civil Rights and Labor Module Admin listed on your Home page, or contact them via the email listed in the Troubleshooting Guide above.
If they are a subcontractor or owner operator, make sure to add the subcontractor or owner operator to your contract.
Reference the Add a Subcontractor and Add an Owner Operator guides.
Ensure you've followed the steps above to set up the contractor to submit payroll.
Ensure you've entered a date in the Self Cert Received Date field when entering the subcontract.
Make sure that they have pressed "Show first 10" under the Vendor Payroll collapsible on their dashboard.
For further video trainings, guides, templates, and resources please visit the Training & Guides section.