Information Systems & Services

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Section Responsibilites

• Information Services supports the Department of Transportation and Public Facilities through development and maintenance of information systems. It is responsible for the delivery of information technology services such as business applications, intelligent transportation systems, software engineering, systems architecture and design, server and database administration, network services, and data center operations. The team is also responsible for planning, coordinating, procuring, contracting, training, monitoring, and securing information resources throughout the Department. Information Services strives to optimize existing technology and implement new technologies that will improve productivity, manage costs, and meet the business needs of the agency.

• Systems Engineering is responsible for installing and maintaining storage and server assets in support of enterprise information systems requirements. This includes maintaining Oracle Enterprise (Solaris Operating System) and MS-SQL (Windows Operating System) database servers; public and intranet webservers (Solaris and Windows Operating System); application servers, and network file and print servers. SE ensures uninterrupted access to systems through replication and regular backups. This includes ensuring server room facilities have adequate backup power and coordinating with the Department of Administration Enterprise Technology Services to provide dependable network connectivity and address technical issues or requests involving statewide services.

• IT Portfolio Management Office (IT-PMO) is a dedicated program within DOT&PF ISSD and is instrumental in aligning departmental IT projects and initiatives with the department's long-term objectives. The primary role is to manage and prioritize technology projects, ensuring efficient planning and execution to deliver quality solutions on time, within budget, and meeting desired outcomes.

  In collaboration with the ISS and OIT groups, project stakeholders, and executive leadership, we streamline the management of technology projects and foster increased collaboration across DOT&PF. Our duties include centralized capacity management, setting project standards, defining project intake and management requirements, and advising on RFI's/RFP's/Proposals.

  Portfolio management duties include capacity management of IT personnel and resources, establishing dept. standards for project and long-term program operations, and defining which systems, software, or hardware platforms are within the department's toolkit to utilize. Furthermore, we act as a bridge in communication between dept project sponsors, internal IT resources, and external vendors and contractors. We additionally provide resources supporting project and charter drafting, standardized methodologies for collaborating with internal and/or external IT working groups, communication strategies and reporting models for stakeholders, RFI/RFP and Proposal Review consultation, and more.