Information Systems & Services

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Section Responsibilites

• Information Services supports the Department of Transportation and Public Facilities through development and maintenance of information systems. It is responsible for the delivery of information technology services such as business applications, intelligent transportation systems, software engineering, systems architecture and design, server and database administration, network services, and data center operations. The team is also responsible for planning, coordinating, procuring, contracting, training, monitoring, and securing information resources throughout the Department. Information Services strives to optimize existing technology and implement new technologies that will improve productivity, manage costs, and meet the business needs of the agency.

• Systems Engineering is responsible for installing and maintaining storage and server assets in support of enterprise information systems requirements. This includes maintaining Oracle Enterprise (Solaris Operating System) and MS-SQL (Windows Operating System) database servers; public and intranet webservers (Solaris and Windows Operating System); application servers, and network file and print servers. SE ensures uninterrupted access to systems through replication and regular backups. This includes ensuring server room facilities have adequate backup power and coordinating with the Department of Administration Enterprise Technology Services to provide dependable network connectivity and address technical issues or requests involving statewide services.

• IT Project Management Office (IT PMO) serves as a crucial entity within DOT&PF ISSD, playing a vital role in aligning departmental IT projects and initiatives with the department's long-term objectives. Our primary focus is on the effective management and prioritization of technology projects, ensuring streamlined planning and implementation to deliver high-quality solutions that are timely, cost-effective, and aligned with intended outcomes. Through close collaboration with ISS and OIT groups, project stakeholders, and executive leadership, we optimize technology project management processes and nurture a culture of collaboration throughout DOT&PF.

  Our portfolio management responsibilities include overseeing IT personnel and resource allocation, developing departmental standards for project execution and long-term program operations, and determining the systems, software, and hardware platforms that comprise the department's technological toolkit. Moreover, we facilitate communication between departmental project sponsors, internal IT teams, and external vendors and contractors. We also offer support in drafting project charters, standardizing methodologies for collaboration with internal and external IT working groups, devising communication strategies and reporting frameworks for stakeholders, and guidance on RFI/RFP and proposal evaluations, among other services.