Travel Policies - Alaska Marine Highway System

Accessibility (+)

Accessibility (-)

Are AMHS vessels handicapped accessible?

All AMHS vessels have elevator access and vessels with cabins provide at least one wheelchair accessible cabin. Passengers must notify the Alaska Marine Highway if you are traveling with a wheelchair or of if you require any special accommodations in the event of emergency. Please provide this information when making reservations and notify the purser upon boarding the vessel.

AMHS Vessel employees are unable to assist passengers with personal tasks. Examples of personal tasks that AMHS Vessel and terminal employees are "not able" to provide include: assisting with eating, drinking or other oral intake and mouth care; putting on, fastening, unfastening and removal of clothing; personal hygiene; and toileting.

AMHS employee(s) are unable to assist a passenger if s/he has a good faith belief that rendering such physical assistance poses a significant health or safety risk to the employee or to the passenger. For example, a passenger might remove themself from a wheelchair and be unable to return to the wheelchair unless physically assisted. If an AMHS employee possesses the good faith belief that rendering such physical assistance to the passenger poses a significant health or safety risk to the employee, e.g., the passenger is physically large or uncooperative, then the employee will not provide such assistance.

To obtain additional instructions, please call 1-800-642-0066. More information on the DOT&PF ADA Policy can be found by clicking here.

Animal Transport (+)

The whole family waiting to board the ferry in Ketchikan © Brian Adams / Alaska Marine Highway System

Animal Transport (-)

Can I travel with my pet on the ferry?

Animals may be transported on AMHS vessels, but are restricted to the car deck. They must be properly contained in an approved carrier or be transported in a vehicle and accompanied by an adult passenger. Animals are transported at the owner's risk and all state of Alaska regulations must be met prior to animals entering the state. If you have additional questions on transporting an animal, contact our reservations call center at 1-800-642-0066.

Pets

Pets are restricted to the car deck and must be contained in an approved travel carrier (hardside or clamshell style with appropriate room to move is recommended) or be transported in a vehicle and accompanied by an adult passenger. U.S. Coast Guard regulations restrict passenger access to the car deck while the vessel is underway. On extended sailings such as between Bellingham and Ketchikan, Juneau and Whittier, and in route to Sitka, 15-minute pet calls will be made approximately every 8 hours to allow pet owners to be escorted to the car deck. Owners are responsible for attending and cleaning up after pets. Pet calls are made at the discretion of the Captain and may occur throughout the day or night. Owners may also attend to pets any time the vessel is stopped in port. Household pets other than dogs and cats may be subject to additional rules and restrictions, please call for more information.

Pet owners should take into consideration the car deck environment on board the ferry before confirming travel with a pet. Vehicles are parked closely together which may make it difficult for large dogs to exit or enter vehicles. Accessing vehicles with swinging rear doors or elderly pets that need special accommodation, such as a ramp, may not be possible. For the safety of our passengers and other pets, please consider how your pet may react to the stress of an unfamiliar environment.

Health Certificate & Permit Requirements

Under Alaska law, a person may not import or transport any animal into the state unless the animal's owner, custodian, or attendant possesses a valid health certificate and permit for the animal. However, in the case of dogs and cats, they need only be accompanied by a health certificate, unless they are imported from a rabies quarantine area, in which case they must be accompanied by a permit as well.

Penalties for non-compliance may include animal quarantine or prohibited entry of the animal into the state. A health certificate or permit is not required when transporting animals between ports within Alaska. For Alaska regulations regarding importation of animals, please visit PET IMPORT/EXPORT Bringing Pets To and From Alaska.

When leaving Alaska, persons transporting animals are responsible for complying with the regulations of the state or country to which they are traveling. For information regarding Washington animal importation requirements, visit the website for the Washington State Department of Agriculture or call at 360-902-1800. For information regarding Canadian animal importation requirements, visit the website for the Canadian Food Inspection Agency or call at 250-363-3618. For travel by road through Canada, passengers might also wish to check with Canada Border Services Agency for related information. Note: New regulations have been announced by the CDC on August 1, 2024 regarding Dog Importation Process. Please visit this website for further information and any new required documentation.

Service Animals

There is no charge on any route for a service animal/service animal in training accompanying a person with a disability. At the time of booking, please notify the reservations agent if you are traveling with a service animal; the reservations agent will notify all AMHS terminal and ship board staff. Service animals are allowed on passenger decks aboard Alaska Marine Highway vessels. Comfort and therapy animals are required to follow the AMHS pet policy and will be restricted to the car deck.

Large Animal Transport

Transport of livestock or other large animals must be pre-approved and may be subject to additional fees and restrictions. See the Acknowledgement of Responsibility form for more information. Please contact our call center at 1-800-642-0066 for details.

Baggage Limitation (+)

Baggage Limitation (-)

How many bags can I bring on the ferry?

Walk-on passengers are allowed up to 100 pounds of hand-carried baggage. Passengers are responsible for the handling and safety of their own bags. Baggage carts are driven from terminals and parked on the vessel car deck to offer assistance. Coin-operated storage lockers are available aboard larger vessels for storage of small hand-carried items. All baggage and carry-on items are subject to security screening. The Alaska Marine Highway System is not responsible for lost, stolen or damaged baggage. Unaccompanied baggage is not allowed on board AMHS vessels; it is considered freight and must be shipped via a commercial carrier.

Cabins & Facilities (+)

An outside four berth cabin with facilities on the <em>MV Kennicott</em> © Gene Christian / Alaska Marine Highway System

Cabins & Facilities (-)

What are cabins like on the ferry?

Cabins aboard the ferries provide basic amenities and vary in price according to size and location. Cabins are sold per trip, not per day or per person. Cabins are equipped with single or double bunk bed style berths. Most cabins include private bathroom facilities. For those that do not, public restroom and shower facilities are available. Housekeeping service for cabins is not provided; however, trash is collected daily and fresh linens, pillows and blankets are available for a small fee from the pursers' desk. Cabins that indicate a window will have either a full window or a port hole. Cabin types vary by vessel; the day boat ferries M/V Tazlina and M/V Hubbard do not have cabins available, nor do they have public showers.

Camping Onboard (+)

Campers and the Solarium of the <em>MV Matanuska</em> © Eric Lindberg / Alaska Marine Highway System

Camping Onboard (-)

Can I camp out on the ferry deck?

For passengers who opt to travel without a cabin, the recliner lounges also serve as sleeping areas with space to roll out a sleeping bag. Covered solariums located on the upper decks of each vessel are also popular sleeping areas and for those traveling with small tents, they are allowed on the upper decks.

Changes, Cancellations, Fees & Refunds (+)

Changes, Cancellations, Fees & Refunds (-)

What are ferry change and cancellation policies?

To cancel or make changes to an itinerary or to request a refund for an AMHS cancelled sailing, you can contact our reservations call center at 1-800-642-0066, any local ferry terminal or modify your booking online.

Fees for customer cancelling a reservation, or if the value is decreased due to changes made:

Within 24 hours of booking – No penalty
Greater than 30 days from sailing – 5% penalty
15 – 30 days from sailing – 10% penalty
7 – 14 days from sailing – 20% penalty
1 – 6 days from sailing – 30% penalty
Within 24 hours of sailing or a no show – 40% penalty

Reservation Change fees are as follows:

More than 28 days (starting on the 29th day) prior to departure: No fee
Between 3 (starting on the 4th day) and 28 days (starting on the 29th day) prior to departure: 3% fee
Less than 3 (starting on the 4th day) days prior to departure: 6% fee
Altering sailing dates – Subject to the above change fee schedule.
Increasing the booking value (while staying on the same sailing) – No fee.
Not affecting booking value or sailing dates (e.g., name changes, adding pets to inter-port in Alaska) – No fee.

It is the Alaska Marine Highway System's policy to assess additional charges to items involving special handling or liability.

Refund in the event of AMHS-cancelled sailing

If AMHS cancels a sailing, it will refund an individual the full purchase price of his/her ticket or the proportionate price of the unused portion of the ticket, so long as the individual: (1) requests the refund within one year of the ticketed sailing date; (2) provides proof of identity, e.g., government-issued photo I.D.; and (3) establishes that s/he is the ticket purchaser and, therefore, the proper recipient of the refund. If a credit card was used to purchase the ticket(s), refunds will be issued to the same credit card used to make the purchase, so long as permitted by the credit card issuer. Most credit cards will not process a refund credit after 6 months. If the ticket purchase was made by cash or check, refunds will be issued by check to the purchaser. Also, for credit card refunds that AMHS cannot process via the card issuer, AMHS will issue the refund via check.

AMHS will refund a ticket purchased by a government, business, or non-profit organization only to the representative of that entity who demonstrates s/he is entitled to receive the refund on behalf of the entity.

If an individual or entity has purchased a ticket from a person other than an AMHS employee, e.g., a travel agent, then AMHS will decline the refund request and direct the individual or entity to collect the refund from the person who sold him/her/it the ticket.

Check-In Times (+)

Check-In Times (-)

When should I check-in on the Ferry?

Passengers

Passengers traveling without vehicles must check in 2 hours prior to departure in Bellingham, and Juneau and 1 hour prior to departure at all other ports. Passengers must pass through security inspection at least thirty minutes prior to boarding, and must be on board the vessel 15 minutes before departure. Any walk-on passenger, not checked in, screened and boarded 15 minutes prior to departure, may be denied passage. The Captain has the prerogative to refuse sailing to any passenger. Walk-on passengers who miss a sailing due to this policy and who still wish to travel will be processed without priority.

Vehicles

Check-in times are assigned so that the vehicles can be arranged in boarding lanes for safe, efficient loading and security screening. Passengers with vehicles that do not check-in on time may find that their reserved space has been given to a standby passenger. During the summer season (May - September), vehicles with reservations are required to check-in at the terminal prior to vessel departures as follows:

3 hours - Bellingham, Homer - Aleutian Chain, Prince Rupert, Juneau - Yakutat - Whittier and Whittier - Yakutat - Juneau
2 hours - Haines, Juneau, Ketchikan, Kodiak & Sitka
1.5 hours - Skagway and Valdez
1 hour - All other ports and itineraries

Sitka

Departure times in Sitka vary according to tides and current and are set by the vessel Captain. Call the Sitka terminal at 907-747-8737 one hour before the vessel arrival time listed in the schedule for a confirmed check-in and departure time.

Commercial Vans & Trailers (+)

Commercial Vans & (-)

Can I take a commercial van on the ferry?

All commercial vehicles must be booked through our Commercial Services Desk. AMHS can accommodate commercial cargo vans or trailers up to 48 feet in length. Any type of cargo van or trailer over 48 feet cannot be accommodated on any AMHS vessel due to restricted turning radius.

Conduct (+)

Conduct (-)

What is the code of conduct on the ferry?

The Alaska Marine Highway reserves the right to refuse passage to any passenger. The Captain will determine if an individual is endangering, or poses an imminent threat to other passengers, the vessel or crew. A passenger may be deemed to be endangering a voyage if the individual acts in a belligerent or irrational manner, is under the influence of alcohol and/or illegal substances, or acts in any manner that would lead a crew member to believe the individual might endanger themselves or others.

Refusal to adhere to regulations, such as not complying with crew direction, remaining on the car deck, harboring pets in cabins, making excessive noise or other infractions are also means for refusal of passage. Individuals may be denied passage, restricted to a designated area of the vessel or be put off the vessel at the nearest port. Any person, who attempts to gain passage in a fraudulent manner, or any vehicle in an unsafe condition, will be denied boarding.

Contract Terms & Conditions (+)

Contract Terms & Conditions (-)

What am I agreeing to when I travel by ferry?

"Passenger" and "you" mean person(s) identified in this ticket. By accepting this ticket, you agree to following terms and conditions:

1. You consent to security screening and inspection of your person, vehicle, and property. If you revoke consent at any time, if you fail to comply with federal, state, or local laws, or if you fail to abide by instruction from State personnel regarding travel, security, health, safety, welfare and related matters, State of Alaska (State) may remove you, your vehicle, and your property from its premises or vessel.
2. Passengers with vehicles must check in at terminal by time fixed by State. Pedestrian passengers must check in at terminal one hour prior to vessel departure and be aboard at least 15 minutes prior to departure or risk being denied transportation.
3. All passengers aged 18 years or older must present valid, government issued photo identification prior to boarding.
4. When transporting pets into Alaska, you must present a valid health certificate for each animal before State will permit boarding.

5. PROVISIONS AFFECTING OR LIMITING LEGAL CLAIMS. READ CAREFULLY.

a. State, as well as its employees and agents (personnel), are not liable for any claim arising in connection with passenger death, illness, or bodily injury unless made in writing and lodged with Office of Attorney General, P.O. Box 110300, Juneau, AK 99811-0300 within six months from date of death, illness, or injury. Failure to lodge a claim in this manner will preclude any later suit related to such claim(s). Additionally, any person intending to file suit against State or its personnel in connection with such death, illness, or injury - or any other matter - must file suit within one year from date of death, illness, injury, or event giving rise to any other claim. State and its personnel are not liable for any claim filed after one year.
b. State and its personnel are not liable for emotional distress, mental suffering or psychological injury unless the distress, suffering, or injury has resulted from: (a) physical injury to claimant through negligence or fault of a crewmember, managing agent, master, owner, or operator; (b) claimant having been at actual risk of physical injury, and such risk was caused by the negligence or fault of a crewmember, managing agent, master, owner, or operator; or (c) intentional infliction by a crewmember, managing agent, master, owner, or operator.
c. Any person asserting a claim arising in connection with this ticket or passenger's travel shall file and litigate the claim in a court located in Alaska, to the exclusion of courts of all other states and countries. Federal maritime law shall apply regarding any such claim or dispute. However, if federal maritime law cedes to state law concerning a particular subject, Alaska law will apply to that subject.
d. State reserves the right to alter, revise or cancel schedules and rates for any reason without prior notice and is not liable for any resulting delays, expenses, or damages passenger may incur; nor is State responsible for arranging alternate lodging or transportation.
e. State and its personnel are not liable for theft from any person, vehicle, baggage, or other property at terminal facilities or on vessels.
f. State and its personnel are not liable for any damage to vehicles, trailers, or their contents while the vehicle or trailer is in operation, possession, or control of passenger (or person authorized by passenger) at terminal facilities, on vessels, or when on the transfer ramp between vessel and shore.
g. If a court should rule any provision of this contract invalid, the ruling will not affect or invalidate any other provision.

VESSEL SAFETY INFORMATION

Columbia
1. M/V Columbia O.N. 55734
2. United States of America Registered Vessel
3. This vessel complies with international safety standards developed prior to 1960. There is an automatic sprinkler system fitted on the vehicle deck spaces. There is not an automatic sprinkler system fitted in the passenger living spaces and public spaces. The hull, decks, deckhouse, structural bulkheads and internal partitions are not composed of combustible materials.

Tustumena
1. M/V Tustumena O.N. 295172
2. United States of America Registered Vessel
3. This vessel complies with international safety standards developed prior to 1960. There is an automatic sprinkler system fitted on the vehicle deck spaces. There is not an automatic sprinkler system fitted in the passenger living spaces and public spaces. The hull, decks, deckhouse, structural bulkheads and internal partitions are not composed of combustible materials.

Customs Contact Information (+)

Customs Contact Information (-)

How do I contact US and Canadian customs?

Haines U.S. Customs - (907) 767-5511
Open 7:00 am to 11:00 pm (Alaska Time) year-round in either direction.

Haines Canada Customs - (907) 767-5540
Open 7:00 am to 11:00 pm (Yukon Time) year-round in either direction.

Prince Rupert Canada Customs - (250) 627-3003
Open Monday through Friday from 8:30 a.m. to 4:30 p.m.
Terminal Customs Office is open for ferry arrivals and departures seven days a week.

Skagway U.S. Customs - (907) 983-2325
Open 7:00 am to 11:00 pm (Alaska Time) year-round in either direction.

Skagway Canada Customs - (867) 821-4111
Open 8:00 am to 12:00 am (Yukon Time) year-round in either direction.

Before you travel to Canada visit the Canada Border Services Agency web site.

Electrical Power (+)

Electrical Power (-)

Do I have access to electrical power on the ferry?

Electrical current on board AMHS vessels is 110-volt 60-cycle AC. Power is unprotected from surges and brownouts, so AMHS recommends use of a surge protector with personal computers and other electronic devices. Electrical hookups for vehicle refrigeration units are not available, and refrigerated storage on board for passenger commodities is not available. Electrical outlets in cabins are located by the vanity, bringing an extension cord is recommended for personal use devices.

Firearm Transport & Self Defense Products (+)

Firearm Transport & Self Defense Products (-)

Can I transport firearms on the ferry?

Walk-on Passengers wishing to transport a firearm must surrender any and all firearms (and ammunition) to the custody of the Loading Officer or Purser for the duration of the passage.

Firearms, and ammunition transported in vehicles must be declared, and stowed in suitable locked compartments i.e., locked trunk, locked vehicle.

Additionally, the following items are prohibited in public areas on the vessel:

a) Hunting Bows and Arrows (regardless of size, or configuration)
b) Large knives (defined as blades over four inches in overall length)
c) Machetes/hatchets or axe (regardless of size)
d) Bear Spray, and/or any self-defense products such as stun guns, and tasers
e) Empty gun cases
f) Any item the Master considers inappropriate for the safety and well-being of passengers and crew

Ammunition

Small quantities of ammunition (Not to exceed 100 kg (220.5 lbs.) for handguns, rifles and shotguns, may be transported by passengers provided they are securely packaged and carried separately from any firearm that is being transported. No black powder in any quantity is allowed. Customers should check with local terminal staff for the AMHS policy on transporting firearms.

Canada Border Crossing with Firearms

Laws regulating the import, export, and possession of firearms have recently changed in Canada and the U.S. Please check with Canadian or U.S. customs offices prior to transporting a firearm into these countries. You can get more information by visiting the Canada Border Services Agency website, the Canadian Firearms Program website, and for U.S. regulations at the Bureau of Alcohol, Tobacco and Firearms website.

Food & Beverage Service (+)

The cafe onboard the <em>MV Kennicott</em> © Joshua Roper / Alaska Marine Highway System

Food & Beverage Service (-)

Is there food available on the ferry?

All vessels, with the exception of the MV Lituya, offer food and beverage service. Hot and cold items, which include Alaska seafood, salads, sandwiches and beverage service, are served throughout the day in self-service dining areas. Vending machines are available on each vessel for access to snacks. The MV Columbia and MV Tustumena provide full-service dining rooms that include a variety of entrees including fresh Alaska seafood. Passengers may also bring aboard their own coolers or picnic items. Refrigeration is not available, but mainline vessels do provide coin operated ice machines and all vessels provide access to microwaves. Service hours and locations may vary per vessel.

Foreign Exchange (+)

Foreign Exchange (-)

What currency is accepted on the ferry?

The Alaska Marine Highway accepts only U.S. currency. No foreign currency will be accepted as payment for any goods or services. Credit cards drawn on foreign banks are accepted.

HAZMAT - Restricted Materials (+)

HAZMAT - Restricted Materials (-)

Can I transport hazardous materials on the ferry?

Explosives, highly flammable materials, corrosives, etc. may not be transported on any AMHS vessel. Bottled gas containers, such as those used by recreational vehicles, are permitted on board AMHS vessels, but they must be turned off and sealed by an AMHS employee before being transported. For information concerning hazardous materials for non-commercial shippers, see the Hazardous Materials Information document and the Hazardous Materials Poster for walk-on passengers.

Identification Requirements (+)

Identification Requirements (-)

What kind of identification do I need on the ferry?

Alaska Marine Highway customers will be required to show proper government issued photo identification upon acceptance of tickets at the terminal or reservations ticket office and again prior to boarding the vessel. Random ticket and identification checks may be conducted onboard the vessel. Government identification is defined as one piece of photo identification issued by a government authority such as a state or provincial driver's license, passport, or military identification.

Canada - Identification Requirements

U.S. Citizens

U.S. citizens traveling through Canada will be required to show their passport. Passengers who board an AMHS vessel to travel directly between Bellingham, Washington and any Alaska port are not required to have a passport. Only those passengers disembarking in Canada are required to have a passport.

U.S. Residents

U.S. residents who are not citizens should carry their alien registration receipt cards. Permanent residents of Canada who are not Canadian citizens should have their landed immigrant visas. Canadian customs officials may require travelers to show proof of sufficient funds for the trip.

Canadian Citizens

Canadian citizens will be required to present a valid passport, a NEXUS or Free and Secure Trade (FAST) card, or an enhanced driver's license/enhanced identification card when entering the United States at a land or water crossing. For more information, visit the Canada Border Services Agency web site.

Vehicles

Motorists may be asked to show their vehicle registration card or proof of title and liability insurance coverage.

Children

If you are traveling with a child not in your full legal custody, please check with a U.S. or Canada customs office about additional paperwork that may be required.

Kayaks, Canoes & Inflatables (+)

Passengers unloading with their kayak in the port community of Homer © Wayde Carroll Photography / Alaska Marine Highway System

Kayaks, Canoes & Inflatables (-)

Can I bring my kayak or canoe on the ferry?

Kayaks and canoes may be carried aboard AMHS vessels. Small inflatable boats may also be carried if they weigh less than 300 pounds and do not exceed 18 feet in length and 3 feet in width. If the inflatable exceeds these restrictions they must be transported on a trailer.

Kayaks, canoes and inflatable boats will need their own ticket if they are being transported without a vehicle. If they are traveling on a vehicle then they will not need their own ticket however the vehicle length will need to be adjusted to the actual overall length with the boat on the vehicle; from the furthest point forward to the farthest point on the end.

Lost & Found (+)

Lost & Found (-)

What do I do if I lose something while I'm on the ferry?

AMHS will secure items found on vessels and in terminals and return them to the owner, when identified. If you have lost an item while in an AMHS terminal or aboard a vessel, please contact our Juneau Warehouse, Lost & Found at 907-465-4033, during regular business hours.

Marijuana (+)

Marijuana (-)

What is the marijuana policy on the ferry?

Please note that regardless of recent measures in the states of Alaska and Washington that decriminalize recreational use of marijuana, it remains a prohibited substance under federal law. Federal law prohibits possession and transportation of marijuana. Furthermore, taking cannabis, and products containing it, across international borders, including the Canada – United States border, is illegal and can result in serious criminal penalties.

Medical Services (+)

Medical Services (-)

What medical services are available on the ferry?

Each vessel has the ability to provide basic emergency medical service with training of personnel at the Emergency Trauma Technician (ETT) level. In the event of a medical emergency, the ship's crew will determine the best course of action and direct the vessel to the closest port where medical facilities or services are available.

Minors Traveling Unaccompanied (+)

Certain policy requirements need to be meet for unaccompanied minors © Eric Lindberg / Alaska Marine Highway System

Minors Traveling Unaccompanied (-)

Can children travel unaccompanied on the ferry?

Children under 12 years of age are not allowed passage unless accompanied by a person 19 years of age or older. Children ages 12-15 must be accompanied by a person 19 years of age or older or have written permission for passage signed by their parent or guardian. An Unaccompanied Minor Form can be found here or at your local terminal.

Notice of Nondiscrimination (+)

Notice of Nondiscrimination (-)

What is your nondiscrimination policy?

It is the policy of the Department of Transportation & Public Facilities (DOT&PF) that no person shall be excluded from participation in, or be denied benefits of any and all programs or activities we provide based on race, religion, color, gender, age, marital status, ability, or national origin, regardless of the funding source, including Federal Transit Administration, Federal Aviation Administration, Federal Highway Administration, Federal Motor Carrier Safety Association and State of Alaska funds.

Persons who believe they may have experienced discrimination in the delivery of these federally-assisted programs or activities may file a confidential complaint with:

Alaska DOT&PF Civil Rights Office
2200 East 42nd Avenue, Room 310
Anchorage, AK | 99508
(907) 269-0851 Phone
(800) 770-6236 Toll Free in AK Only | (907) 269-0847 Fax
Alaska Relay

Notification of Schedule Changes (+)

Notification of Schedule Changes (-)

How will I be notified of schedule changes?

AMHS recognizes the importance of fulfilling its published sailing schedules. At times, however, unpredictable events such as weather or mechanical issues may cause AMHS to delay or cancel sailings. In the event of a schedule change or cancellation, AMHS makes every effort to notify affected customers as soon as possible. To help ensure timely notification, AMHS contacts its customers through multiple means. For this reason, we urge all customers making reservations to provide an email address, SMS text number, telephone number, and/or other means by which they can receive time-sensitive information and updates concerning their booked sailing. All customers who provide such contact information will receive an SMS message or email notification followed by a phone call to assist with needed changes to their travel plans. In addition, customers will find details of AMHS schedule changes displayed on our website Service Notices page and reflected in our Scheduling tools. In the event of a cancellation AMHS makes every effort to ensure that customers are accommodated to the best of our ability. Replacement service will be offered if it is operationally feasible and does not further displace Marine Highway ferry travelers. If you have further questions please call our toll free reservations line at 1-800-642-0066, Monday-Friday, 7:30am-4:00pm or contact your local terminal.

Payment (+)

Payment (-)

How do I pay for a reservation on the ferry?

Payment for reservations on the Alaska Marine Highway is due at the time of confirmation. Reservations and payment can be made through our call center at 1-800-642-0066, during regular business hours. Reservations and payments can also be confirmed at any AMHS terminal or online at FerryAlaska.com. AMHS accepts Visa, MasterCard, American Express and Discover credit cards. Payments may also be made in person with cashiers' check, travelers' checks or money order for the full amount in U.S. funds. Personal checks cannot be accepted unless drawn on an Alaska bank. AMHS accepts only U.S. currency.

Personal Information (+)

Personal Information (-)

What does AMHS do with my personal information?

The Alaska Marine Highway may collect applicable personal information about its customers such as full legal name, date of birth, citizenship, passport, address and contact information. This information is used to comply with U.S. Coast Guard requirements and may be used to contact passengers in the event of a schedule change or in regards to travel arrangements.

Privacy Protection (+)

Privacy Protection (-)

How does AMHS protect my privacy?

Our privacy commitment includes ensuring the accuracy, confidentiality and security of our customers' personal information. The Alaska Marine Highway System and the State of Alaska maintain secure servers for all personal information and payment transactions and continuously monitor online security.

Port Efficiency Policy (Whistle Stop Service) (+)

Port Efficiency Policy (Whistle Stop Service) (-)

When does the ferry make a Whistle Stop?

This policy applies to the following communities who may experience lower traffic demand: Ouzinkie, Old Harbor, Chenega Bay, Tatitlek, and Port Lions. Whistle Stop service allows the ferry to proceed without stopping if there is no vehicle or passenger traffic confirmed in the reservations system at the Whistle Stop port. Every effort will be made to confirm reservations and notify the vessel in a timely manner; however, advanced reservations are required to guarantee confirmation. Making reservations guarantees space and service, unless sailings are altered or canceled by weather or mechanical issues. In such cases, those reservations impacted will be given priority treatment for succeeding sailings.

Responsibility for Car Deck Spills (+)

A loaded car deck on an Alaska Ferry © Alaska Marine Highway System

Responsibility for Car Deck Spills (-)

What happens if I have a spill on the car deck?

The Alaska Marine Highway will collect costs incurred for the cleanup or disposal of waste or debris left on the car deck of a vessel or during the transit of a passenger vehicle or conveyance on or off the ship via the overwater transfer bridge. Spills consisting of substances such as fish or boat waste, oil, gasoline, antifreeze, or any other substance that would require additional cleaning or cost incurred by AMHS will be the responsibility of the passenger. The following Alaska Administrative Code excerpt is applicable to this policy:

17 AAC 70.190. Dangerous or objectionable articles: The ferry system reserves the right to refuse any and all articles, and vehicles containing such articles, that in the opinion of its representatives will jeopardize the safe operation of the vessel. The ferry system also reserves the right to refuse to transport vehicles containing offensive or ill-smelling cargo and liquid or semi-liquid commodities when not in properly enclosed containers or tanks which preclude the possibility of escaping odors or leakage from vehicles to the deck of the vessel.

Restrooms & Showers (+)

Available facilities vary from one vessel to the next © Alaska Marine Highway System

Restrooms & Showers (-)

Are there restrooms on the ferries?

Public restrooms are available on all vessels. Public showers are available on all vessels except the MV Lituya.

Schedule Changes (+)

Schedule Changes (-)

Can my schedule be changed by AMHS?

The State of Alaska reserves the right to alter, revise, or cancel schedules and rates without prior notice and assumes no responsibility for delays and/or expenses due to such modifications. You can get schedule updates by visiting our Service Notices page or by calling the AMHS reservation call center at 1-800-642-0066, or contacting your local terminal.

Service Animals (+)

Service Animals (-)

Are service animals allowed on the ferry?

There is no charge on any route for a certified service animal accompanying a person with a disability. At the time of booking, please notify the reservations agent if you are traveling with a certified service animal; the reservations agent will notify all AMHS terminal and ship board staff. Only certified service animals are allowed on passenger decks aboard Alaska Marine Highway vessels. Comfort and therapy animals are required to follow the AMHS pet policy and will be restricted to the car deck.

Smoking (+)

Smoking (-)

Is smoking allowed on the ferry?

Alaska law is very specific about smoking in public facilities, including AMHS ferries. Smoking is restricted to the outside decks and posted areas only.

Storage Lockers (+)

Storage Lockers (-)

Are there places to store my belongings on the ferry?

Locking coin-op storage lockers are available for rent aboard the MVs Columbia, Kennicott, Malaspina, and Matanuska,.

Stowaways (+)

Stowaways (-)

What happens to unticketed passengers on the ferry?

Stowaways are subject to prosecution under Federal law, 18 U.S.C. 2199 and may be fined, imprisoned for five years, or both and under State law, AS 11.46.100-150, .330 for theft of services and criminal trespass.

Subject to Screening (+)

Subject to Screening (-)

Will I go through security screening on the ferry?

Ticketed persons and vehicles entering an Alaska Marine Highway System facility, or boarding an AMHS vessel are subject to screening and/or inspections. Failure to consent or submit to such measures will result in denial or revocation of authorization to remain on the premises or to board the vessel.

Telephone (+)

Telephone (-)

Are there telephones on the ferry?

Ship-to-shore radio-telephone service is available only in the event of an emergency situation.

Terminal Public Parking (+)

The AMHS terminal and parking in the port of Haines © Frank P. Flavin / Scott Strimple / Alaska Marine Highway System

Terminal Public Parking (-)

Can I park at the terminal when I travel on the ferry?

There is no overnight or long-term parking at AMHS terminal facilities. Please contact your departure terminal for options.

Tipping (+)

Tipping (-)

Can I give gratuities to the ferry staff?

Our crewmembers are State of Alaska employees and are prohibited by Alaska State law from accepting tips. "A public officer may not accept, receive, or solicit compensation for the performance of official duties or responsibilities from a person other than the state." (AS 39.52.120(b) (2))

Travel Insurance (+)

Travel Insurance (-)

Can I obtain travel insurance for my sailing on the ferry?

With any form of travel, disruption is an ever-present risk. As such, AMHS recommends that travelers consider purchasing travel insurance in the event of unexpected service interruptions. Travel insurance can assist travelers in recovering nonrefundable expenses due to deviations or cancellations in travel plans.

Vehicles & Vehicle Categories (+)

Vehicles & Vehicle Categories (-)

What kinds of vehicles can I bring on the ferry

The Alaska Marine Highway can transport any form of conveyance with wheels that has roll-on/roll-off capabilities. Each of the AMHS vessels and ports are unique and may have different restrictions for non-standard (extra wide, tall or heavy) vehicles due to dock configurations and loading ramps. Details on vehicle categories and restrictions are outlined below. Please contact our reservations call center at 1-800-642-0066 for more information. It is imperative that you provide your reservations agent with the accurate overall length of your vehicle. The overall length is measured from its furthest extensions. In cases where one vehicle is towing another, the overall connected length is applicable. Vehicles that have not reserved the appropriate space requirement on the vessel car deck may be subject to additional charges or may be moved to a later sailing. Vehicle fares can be found on our fares page and do not include the driver.

A motorcycle waits to board in Ketchikan © Brian Adams / Alaska Marine Highway System

Standard Vehicles

Vehicles that are a standard width, up to 8 feet.

Oversized Vehicles

Vehicles 103-107 inches wide will be charged approximately 125% of the fare listed for the vehicle length. Vehicles 108 inches wide and over will be charged approximately 150% of the fare listed for the vehicle length.

Motorcycles

All motorcycles must be fully secured on the car deck using appropriate tie-downs. It is the responsibility of the owner to bring proper tie-downs and to ensure the motorcycle is properly secured. Motorcycles rates are based on total length, which includes trailers or attachments.

Recreation Vehicles

An RV boards the ferry in Juneau © Brian Adams / Alaska Marine Highway System

Fares for recreational vehicles are the same as for other vehicles of the same size. RVs are booked under a separate code, if you are traveling with an RV, please indicate that when you make your reservation. U.S. Coast Guard regulations prohibit access to the car deck while a vessel is underway; therefore, RVs and motorhomes may not be used for dining and sleeping while on an AMHS ferry. Electrical hookups for vehicle refrigeration units are not available, and bottled gas containers must be turned off and sealed by an AMHS employee at the time of boarding. Passengers transporting vehicles with long overhangs should review vehicle restrictions below.

Towed Vehicles

A car towing a trailer disembarks in Juneau © Frank Flavin / Alaska Marine Highway System

When transporting a towed trailer or vehicle, the overall connected length, width and height is used to determine fares. Do not attempt to estimate your vehicle length.

Unaccompanied Vehicles

Vehicles that are not accompanied by a driver will be assessed a surcharge of $50 to and from Bellingham, $20 to and from Prince Rupert, and $10 to and from all other ports. Non-drivable car deck items, such as boats on trailers that must be towed onboard, but will be transported without a tow vehicle, will also be assessed the surcharges. AMHS does not provide for loading or off-loading vehicles; it is the shipper's responsibility to provide this service. If no arrangements have been made the vehicle will not be loaded. If the shipper makes no arrangement to remove the vehicle from a vessel upon arrival, one of the following actions will be taken at the discretion of AMHS; the vehicle will remain on the vessel and the shipper will be charged for additional shipping; the vehicle will be removed from the vessel by a commercial towing company at the shipper's expense; or AMHS will remove the vehicle and the shipper will be charged $100 before the vehicle is released.

Commercial Vehicles

All commercial vehicles must be booked through our Commercial Services Desk. AMHS can accommodate commercial cargo vans or trailers up to 48 feet in length.

Vehicle Restrictions for Vessels & Ports (+)

Vehicle Restrictions for Vessels & Ports (-)

Are there any vehicle restrictions on the ferry?

Unaccompanied Vehicles on MV LeConte

Additional restrictions apply to unaccompanied vehicles traveling on the MV LeConte during the summer season. Conditional reservations for unaccompanied vehicles will apply when sailings are routed through a community with an unmanned terminal. Short turnaround times and loading restrictions can cause lengthy delays when dealing with unaccompanied vehicles. Unaccompanied vehicles will be loaded at the discretion of the Captain.

MV Tustumena

Due to the configuration of the MV Tustumena car deck, width restrictions apply. Please contact our central reservations office at 1-800-642-0066 for details.

Long Overhangs

Drivers of vehicles with long overhangs are advised that due to the large tidal range of Alaska waters (up to 40 feet in some places), the angle of the transfer ramp may cause damage to undercarriage units such as holding tanks or plumbing. Vehicles longer than 25 feet may have trouble clearing the top of the car deck door on an extreme low tide. AMHS is not responsible for damage caused to vehicles due to the angle of the transfer ramp.

Click here for Vehicle Deck Categories and Restrictions
Click here for Vessel and Dock Restrictions

Waitlists (+)

Waitlists (-)

Can I be placed on a waitlist for a sailing?

If vehicle or cabin space is not available on your preferred sailing date, a reservations agent may be able to place your request on a waitlist. Waitlisted items are processed as cancellations occur and space availability is monitored up to the day of sailing departure. Once space has been confirmed, you will be contacted by one of our agents. Some restrictions may apply; for more information or to be added to a waitlist, please contact a reservations agent toll-free at 1-800-642-0066.

Whittier Tunnel Information (+)

Driving through the tunnel to Whittier © Alaska Marine Highway System

Whittier Tunnel Information (-)

What do I need to know about the Whittier tunnel?

Passengers traveling to and from Whittier are advised to check the Whittier Tunnel website for a schedule of when the tunnel is open to vehicle traffic. You may be unable to make your sailing if you do not arrive at the tunnel at a time when it is open. Bicycle and foot traffic is prohibited through the tunnel, and there are vehicle size and other restrictions of which you should be aware before traveling through the tunnel. For a recording of the base schedule, call the Whittier Tunnel toll-free at 1-877-611-2586.