Shoreside Support & Administration

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Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).

Shoreside staff prepares for docking of the MV Tustumena; © Wayde Carroll Photography

Executive Management: Includes Executive Managment with ISM

Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.

Marine Engineering: Vessel Engineering and Marine Facilities

Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.

Currently recruiting for:

  • Ferry Terminal Agent I - HAINES
  • Office Assistant II - KETCHIKAN
  • Vessel Construction Manager 3
  • Vessel Construction Manager 1/2 Flex



    Currently recruiting for:   Ferry Terminal Agent 1 - HAINES

    The Alaska Marine Highway System is seeking a dedicated and customer-focused Ferry Terminal Agent 1 to join our team in Haines, Alaska. As Terminal Agent 1, you will play a crucial role in ensuring the safe and efficient operation of our ferry terminal facilities. Responsibilities include assisting passengers with ticketing and boarding processes, providing information and assistance, and maintaining a clean and organized terminal environment. Ideal candidates will possess strong communication skills, excellent customer service abilities, and the ability to work in a dynamic, team-oriented environment. If you're passionate about providing top-notch service and are excited to be part of Alaska's essential transportation network, we encourage you to apply and embark on this rewarding journey with us.

    What you will be doing:
    In this role, you will work with a fun, team-oriented office and provide support to staff, Alaskan customers and tourist visiting. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. This position will give you the tools and knowledge you will need to advance with AMHS and help you to achieve your long-term career goals.

    Our organization, mission, and culture:
    The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

    The working environment you can expect:
    This position is located in Haines, Alaska.

    Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

    The benefits of joining our team:
    Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

    The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.

    The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

    Who we are looking for:
    Any combination of education and/or experience that provides the applicant with the core competencies of:

      • Computer Skills: Uses computers, software applications, databases, and automated systems toaccomplish work.Attention to detail: Is thorough when performing work and is conscientious about attending to detail.
      • Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
      • Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
      • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.

    Special note:
    A valid driver's license is required.
    Duties may include pushing/pulling 26-50+ pounds.

    To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs




    Currently recruiting for:   Office Assistant 2 - KETCHIKAN

    RECRUITMENT EXTENSION NOTICE
    The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

    The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway Systems is looking for a Office Assistant 2 to help us Keep Alaska Moving!

    What you will be doing:
    Are you detail-oriented with strong organizational skills and a passion for helping others succeed? Join our team as a Recruitment and Onboarding Assistant at the Alaska Marine Highway System in Ketchikan! In this role, you'll play a critical part in the recruitment process by assisting with reviewing job applications, selecting candidates for interviews, initiating background checks, and facilitating job offers. Additionally, you'll help onboard new hires by setting them up in the Hiring Portal, assigning onboarding tasks, sending welcome emails, monitoring progress, scheduling New Hire Orientations, and coordinating arrivals to ensure a smooth transition onto our vessel positions. If you're ready to contribute to our team's success and support our mission of providing exceptional maritime service, apply now to become an essential member of our recruitment and onboarding team in scenic Ketchikan, Alaska!

    Our organization, mission, and culture:
    The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

    The working environment you can expect:
    Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains.

    Local waters provide some of the best seafood in the world: salmon, halibut, shrimp, and crab. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing.

    Ketchikan, Alaska, is truly the beginning of the last frontier. Set at the southernmost entrance to Alaska's famed Inside Passage - a network of waterways that snake through some of the most jaw-droppingly beautiful wilderness in the world - Ketchikan is best known for three things: feisty salmon, idyllic scenery, and an incredibly rich Alaska Native culture.

    The benefits of joining our team:
    Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities. The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/. The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

    Who we are looking for:
    Any combination of education and/or experience that provides the applicant with the core competencies of:

      • Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
      • Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
      • Flexibility: Is open to change and new information; adapts behavior or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with ambiguity.
      • Recruitment/Placement: Knowledge of HR concepts, principles, and practices related to identifying, attracting, and selecting individuals and placing them into positions to address changing organizational needs.
    To view the general description and example of duties for an Office Assistant 2, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs




    Currently recruiting for:   Vessel Construction Manager 3

    Ahoy there, maritime maestros! We're on the lookout for a fearless and skilled Vessel Construction Manager to join our crew in Ketchikan, where the mountains meet the sea and the wild Alaskan spirit runs deep. As the conductor of our nautical symphony, you'll be orchestrating the construction of vessels that'll brave the untamed waters of the Last Frontier. If you're passionate about turning ship dreams into steel reality, navigating through blueprints like a captain through open seas, and you've got the leadership chops to keep a shipyard on course, then weigh anchor and set sail towards a career with the Alaska Marine Highway System. Adventure awaits - both in the job and the breathtaking Alaskan wilderness that surrounds it!

    Vessel Construction Manager 3: $4,187.20 Biweekly

    What you will be doing:
    As a Vessel Construction Manager 3 for the Alaska Marine Highway System (AMHS), you will lead and oversee complex vessel design, engineering, and construction projects, ensuring high standards of quality, timeliness, and cost-efficiency. You will manage large-scale projects involving new ship construction and refurbishment, coordinating with marine engineers, naval architects, consultants, and contractors. Your role includes contract administration, regulatory compliance with Federal Highway Administration provisions, and financial management. You will supervise staff, conduct detailed project analyses, prepare cost estimates, and ensure adherence to schedules. Additionally, you will liaise with federal, state, and local officials, present projects to community groups, and travel extensively to project sites to monitor progress and make critical decisions regarding project execution. Your expertise will support the development of the Marine Highways portion of the State Transportation Improvement Program (STIP) and the AMHS Obligation Plan to utilize Federal Participating Funds.

    Our organization, mission, and culture:
    The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

    The working environment you can expect:
    This position can be located anywhere in Alaska, so frequent travel will be required if it is outside of Ketchikan.

    Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

    The benefits of joining our team:
    Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

    The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.

    The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

    Who we are looking for:
    Any combination of education and/or experience that provides the applicant with the core competencies of:

      • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
      • Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
      • Performance Management: Knowledge of performance management concepts, principles, and practices related to planning, monitoring, rating, and rewarding employee performance.

    To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs




    Currently recruiting for:   Vessel Construction Manager 1/2 Flex

    Ahoy there, maritime maestros! We're on the lookout for a fearless and skilled Vessel Construction Manager to join our crew in Ketchikan, where the mountains meet the sea and the wild Alaskan spirit runs deep. As the conductor of our nautical symphony, you'll be orchestrating the construction of vessels that'll brave the untamed waters of the Last Frontier. If you're passionate about turning ship dreams into steel reality, navigating through blueprints like a captain through open seas, and you've got the leadership chops to keep a shipyard on course, then weigh anchor and set sail towards a career with the Alaska Marine Highway System. Adventure awaits - both in the job and the breathtaking Alaskan wilderness that surrounds it!

    Vessel Construction Manager 1 : $3144.75 Biweekly
    Vessel Construction Manager 2: $3359.25 Biweekly

    What you will be doing:
    In this capacity, you will assume the position of design and construction manager, overseeing the construction, enhancements, and upgrades of small, medium, and large vessels. As the Manager of Vessel Construction, your responsibilities encompass working closely with various stakeholders to develop bid documents, supervise service and construction agreements, and serve as the on-site Resident Engineer for AMHS during construction endeavors, whether within in-state or out-of-state shipyards. Your role extends to providing assistance to AMHS Project Managers, managing contracts, fostering collaboration with contractors, suppliers, and other involved parties for contract negotiations, proposal reviews, and ensuring the selection of dependable partners for construction initiatives. Furthermore, you will play a pivotal role in upholding safety regulations and protocols, establishing a secure working environment for construction teams by adhering to maritime safety standards and best practices.

    In the capacity of Vessel Construction Manager 1:
    This role functions as the project manager for small vessel repair, refurbishment, and upgrades. It may also serve as an assistant on medium to large vessel projects. The primary responsibility is coordinating with stakeholders to prepare bid documents and oversee the execution of construction contracts at the shipyard.

    In the capacity of Vessel Construction Manager 2:
    This role serves as the project manager for medium to large vessel repair, refurbishment, upgrades, or new builds. The primary focus is on coordinating with stakeholders to prepare bid documents and managing the construction contract at the shipyard.

    Our organization, mission, and culture:
    The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

    The working environment you can expect:
    This position can be located anywhere in Alaska, so frequent travel will be required if it is outside of Ketchikan. Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

    Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.

    The benefits of joining our team:
    Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.

    The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.

    The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.

    Who we are looking for:
    Any combination of education and/or experience that provides the applicant with the core competencies of:

      • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
      • Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
      • Contracting/Procurement: Knowledge of various types of contracts, techniques, or requirements (for example, Federal Acquisitions Regulations) for contracting or procurement, and contract negotiation and administration.

    To view the general description and example of duties for positions please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs




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