Shoreside Support & Administration

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Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).

Shoreside staff prepares for docking of the MV Tustumena; © Wayde Carroll Photography

Executive Management: Includes Executive Managment with ISM

Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.

Marine Engineering: Vessel Engineering and Marine Facilities

Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.

Currently recruiting for:

Currently recruiting for:   Office Assistant 2 - Long Term Nonperm

The Department of Transportation and Public Facilities (DOT&PF) Marine Highway System (Shoreside) is looking for an Office Assistant 2 to help us Keep Alaska Moving!

Our organization, mission, and culture:
The mission of the Alaska Marine Highway System is to provide safe, reliable, and efficient transportation of people, goods and vehicles among Alaskan communities and the "lower 48", while providing opportunities to develop and maintain a reasonable standard of living and a high quality of life, including social, education, and health needs.

The working environment you can expect:
This is a Shoreside position located in Ketchikan. This position works and communicates daily with Alaska Marine Highway engineering employees and other departmental staff either through Microsoft Outlook, Microsoft TEAMS or over the phone.

The benefits of joining our team:
The benefits of joining Engineering Department include the opportunity to work with fun, hard-working and dedicated professionals who support each other through teamworking.

What you will be doing:

This position serves as office assistant for the Engineering department, including Port Engineers, Vessel Construction Managers, Marine Engineering Manager, and all other KCO Engineering staff. This position requires the incumbent to be able to work with a wide variety of personalities and basic knowledge of contracts, services of the agencies and AMHS policies and procedures. We seek an employee who is detail oriented, organized and has excellent customer service skills with strong work ethics.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Office Skills : General knowledge of using office software, methods, and terminology.
    • Attention to detail: Is thorough when performing work and is conscientious about attending to detail.
    • Customer service: Works with staff within the division, state or with various agencies.
    • Clerical: Knowledge of filing, data entering and maintaining/archiving records.
    • Organized Workplace: Successfully organizes tasks or projects and has the ability to multi-task to complete work in a timely manner.

Currently recruiting for:   Vessel Construction Manager 1/2

The Vessel Construction Manager 1/2 is a flexibly staffed position. Working under the supervision of the Vessel Construction Manager 3, in this position you will be the design and construction engineer for medium and large vessel refurbishment, upgrade, and new build projects. The VCM 1/2 will coordinate with all interested parties to prepare the bid documents and to administer service and construction contracts. This position acts as the AMHS onsite Resident Engineer during construction projects to in-state and out-of-state shipyards and supports the AMHS Project Manager.

Key responsibilities include:

    • Develop projects from planning documents through the specification preparation phase.
    • Perform technical ship check and meet with operational personnel and port engineer to determine need, urgency, and feasibility of proposed project. Coordinate input to develop an acceptable project within budget which is satisfactory to all and meets regulatory requirements.
    • Prepares negotiating position for consultant contracts.
    • Coordinates advertisement for bids and answers contractor questions during the bidding period and makes recommendations for award.
    • Monitors and inspects progress of work to ensure construction will be completed in the allocated operating schedule timeframe; approves completed tasks and negotiates percent complete prior to preparation of Contractor Payment Estimates.
    • Responds to contractor generated Condition Found Reports. In cases where new work is justified, negotiates change orders to refine scope of work and agree on the costs.
    • Administers the construction contract to assure that the completed project meets the specifications, is accomplished within budget, and is redelivered in accordance with the AMHS published operating schedule.


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