Shoreside Support & Administration

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Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).

Shoreside staff prepares for docking of the MV Tustumena; © Wayde Carroll Photography

Executive Management: Includes Executive Managment with ISM

Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.

Marine Engineering: Vessel Engineering and Marine Facilities

Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.

Shoreside Position(s)

Currently recruiting for:   Dispatcher

Alaska Marine Highway System (AMHS) is on the lookout for a focused, detail oriented, self-starter to join the Dispatch team. The Dispatchers work in a fast-paced, deadline driven environment and are responsible for scheduling and dispatching of unlicensed employees in the deck, engine and passenger services departments to their assignments aboard the vessels of the AMHS, while meeting USCG and DOT regulatory requirements and working within the confines of various Collective Bargaining Agreements. This position includes periods of on-call status requiring 24/7 availability via emergency cell phone.

Currently recruiting for:   Port Captain

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Port Captain to help us Keep Alaska Moving! The Port Captain will maintain ship documents with federal agencies, making sure they are current and or renewed to remain in compliance with USCG/ABS. Supervise and manage crewing schedules, with familiarity of bargaining units and working with HR to support vessel crew. Assist in all aspects of vessel operations including schedule changes, notifications, drills and security operations, and working with approved vendors on repair plans.

Currently recruiting for:   Port Engineer

The Port Engineer is responsible for the supervision of assigned vessel Chief Engineers, oversight of the ongoing vessel maintenance, and planning of the annual capital maintenance packages. This position exercises substantial responsibility and control over hiring, promoting, transferring, disciplining, and adjudicating grievances of subordinate employees. Establish operating procedures and safety programs. Train Chief Engineers.

Key responsibilities include:

    • Supervise the completion of records used to track overhaul and maintenance efforts and to provide support for budget preparation, cost analysis and project reports.
    • Manage multiple AMHS fleet overhaul (capital improvement) projects (CIPs) directly and through subordinate staff.
    • Coordinate vessel construction, overhaul, and operating schedules collaboratively with project teams composed of Port Captain, Port Steward, and other Marine Engineers.
    • Research and analyze vessel and maintenance overhaul activities and provide consultation to AMHS management.
    • Evaluate contractor performance and accept or reject contracted work and equipment.
    • Periodically review the operating and power systems on assigned AMHS vessels to ensure effective operation and conformance to preventative maintenance requirements.
    • Make cost estimates and track active machinery and engine repairs performed under contract and through procured services.
    • Supervise, through Chief Engineers, all engineering staff and oversee all maintenance and operation activities on assigned AMHS vessels.
    • Work collaboratively with other Port Engineers to establish and monitor engineering-related operating procedures and safety programs.


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