Shoreside Support & Administration

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Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).

Shoreside staff prepares for docking of the MV Tustumena; © Wayde Carroll Photography

Executive Management: Includes Executive Managment with ISM

Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.

Marine Engineering: Vessel Engineering and Marine Facilities

Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.

Currently recruiting for:




Currently recruiting for:   AMHS Marine Director

The State of Alaska Department of Transportation and Public Facilities (DOT&PF) is seeking an energetic, team-orientated individual to serve in the role of Marine Director for the Alaska Marine Highway System (AMHS). The Marine Director role leads a dedicated team focused on operating and modernizing Alaska's marine highway in a dynamic working environment. We are looking for a team-orientated leader with operational experience in the maritime industry and strong interpersonal skills.

The AMHS is Alaska's waterway link connecting the Lower 48 to Southeast, Southcentral, and Southwest Alaska. AMHS began service in 1948, and our routes travel through some of the most remote and spectacular scenery in the world, over a distance of 3,500 miles. We have nine active vessels in the fleet, designed to carry passengers and vehicles and coordinate stops in 35 ports serving: Alaska, Bellingham Washington State, and Prince Rupert, British Columbia Canada. For more information regarding AMHS please go to the following link: https://dot.alaska.gov/amhs/index.shtml

The AMHS mission is to provide safe, reliable, and efficient transportation of people, goods and vehicles among Alaska communities, Canada and the 'Lower 48', while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, education and health needs.

The AMHS General Manager serves as part of the DOT&PF Leadership team, and is responsible for implementing the department's and AMHS mission, which includes serving the transportation needs of Alaska's coastal communities, sustaining the service during times of challenge, and making systemic investments to ensure the long-term viability of the service. AMHS is a division of the DOT&PF, and this position works closely with the Commissioner and DOT&PF leadership in budget, organizational structure, programs, and staffing.

What you will be doing
This position has the responsibility for the general oversight and coordination of the Alaska Marine Highway System (AMHS). This position focuses on shoreside and vessel operations, business enterprise and development, administrative components, and safety management. These operations are spread throughout a vast geographic area with remote communications and long travel distances.

Leadership positions require individuals experienced in building teams, maintaining a positive, respectful work environment, and collaborative decision-making. This position leads a team of Marine Transportation Services Managers, safety management professionals, and administrative staff with the following common goals and objectives:

    • Ensuring that vessels and shoreside facilities are resourced adequately for the safe and reliable operations of the system.
    • Building and maintaining solid communications lines between management, vessel and shoreside operations staff, and the customers that are served.
    • Building and maintaining positive partnerships with communities, business entities, boards, State and Federal agencies, international and domestic entities, and other stakeholders.
    • Traveling to vessels, terminals, and other AMHS facilities on a regular basis to visit staff and community stakeholders to facilitate positive relationships and proactively recognize challenges that may threaten the reliability and safety of the system. When prudent, communicating challenges and proposed solutions to the DOT&PF Commissioner's Office.
    • Establishing and maintaining a safety culture for all shoreside, vessel, and administrative staff,
    • Overseeing the development of an AMHS Business Plan, that balances goals, operational constraints, with marketing objectives and financial projections.
    • Establishing and maintaining a vessel preservation and maintenance plan, as well as a vessel replacement strategy.

This position works closely with the DOT&PF leadership team, and has access to resources across DOT&PF, a multi-modal organization of 3,000 employees, and 13 divisions whose work spans a geographic area two and a half times the size of Texas. The marine highway system is a component of Alaska's unique multimodal transportation system, and this position will apply transportation management principles in daily work:

    • The design, development, strategy, implementation, and assessment of goals, policies, objectives, and activities related.
    • The development and implementation of broad organizational strategies for AMHS, through the work of professional and specialized AMHS staff.
    • Solicitation and negotiation of leases and contracts associated with the operations of AMHS.
    • Preparation and presentation of changes in legislation, regulations, and related rules;
    • Ensuring that all AMHS activities and vessel operations are in conformity with state and federal laws, regulations, standards, and policies, including the Department of Homeland Security regulations, EPA, & ADEC environmental regulations. Work in conjunction with the Commissioner's Office and the legal department on any legal matter.
    • Ensuring that policies for the marine highway system are up to date and aligned with current business and human resource practices and coordinating these policy changes with the Commissioner's Office.
    • Establishing and maintaining operational cost controls and developing operating budget proposals that are aligned with the DOT&PF vision.
    • Liaison to the AMHS Board to determine long-term strategies for stability, success and opportunities that generate social and economic benefits for Alaskans.

Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working towards a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.

The working environment you can expect:
Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains.

Local waters provide some of the best seafood in the world: salmon, halibut, shrimp, and crab. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing. There are rivers for white-water rafting and lakes, ocean and rivers for fishing. Locals and visitors avail themselves of the many cabins and camping options in and around Juneau. Winter brings a host of nordic and back country skiing possibilities.

Southeast Alaska has an amazing array of cultural opportunities. Folk Festivals, Jazz and Classics, and Symphony bring a variety of world-class music every year. There are museums, professional theaters, and many art galleries. All of these things contribute to a quality of life that is highly prized by those who live in Southeast Alaska.

The benefits of joining our team:
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/ The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We find success in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment and decision-making and a history of strong ethical and professional conduct.

Who we are looking for:
The following competencies contribute to success in this position:

    • We are looking for an individual with strong leadership, team building, and interpersonal skills with extensive supervisory experience. We are seeking an individual experienced in positive and pro-active communications and coordination with government agencies, state agencies, private sector partners and stakeholders, including the United States Coast Guard, American Bureau of Shipping, Environmental Protection Agency, Alaska Department of Environmental of Conservation, shipyards, subcontractors, and vendors. Business management, operational budgeting, and public transportation system management is preferred. Experience and training and crisis management and communications is beneficial.
    • We are looking for someone who can apply advanced management principles by employing strategic thinking generally acquired through significant managerial experience. Decisions made at this level involve the development of broad organizational strategies for the AMHS and therefore determine the precedent and guidelines under which all lower levels operate. A successful candidate should have the ability to exercise considerable authority over the resources and staff assigned.
    • We are looking for excellent written and oral communication skills, comfort in addressing difficult issues in a variety of settings; one-on-one, large group, and public media. We seek a candidate with sound judgment and decision-making with strong organizational skills, and an ability to shift priorities rapidly as work demands dictate and prioritize and re-prioritize as needed. The ability to manage conflict and demonstrate the courage to challenge organizational thinking and the status quo is a must.
    • We are seeking a candidate with ability to work effectively in high-pressure situations, maintain awareness of goals and issues, develop the pros and cons of an issue and negotiate a course of action with stakeholders. A successful candidate requires an ability to effectively lead and manage the work of others; coach, train, guide, mentor, and supervise staff.
    • We are lookingfor an ability to strategically plan and serve as a catalyst for organizational change, cultivate a shared vision with others, and motivate others to transfer vision into action. This includes an ability to identify and/or document existing and new processes as well as evaluate their effectiveness, develop improvements and/or recommend changes or alternatives.
    • We are seeking knowledge of and ability to demonstrate effectiveness with contract negotiation and administration, as well as the ability to execute contracts in compliance with Department guidelines, and a candidate that is skilled in managing audits and Union labor meetings. The ability to interpret and apply related federal, state and local laws, ordinances, rules and regulations related to the administration of labor/industrial relations is also sought after.

Minimum Qualifications
Positions in this job class are in the Partially Exempt Service under AS 39.25.120(c)(2).

Special Note:
Departments are authorized by Personnel Rule 2 AAC 07.015 to identify Division Directors by their specific division titles.




Currently recruiting for:   Ferry Terminal Agent I - Ketchikan (Seasonal)

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!

What you will be doing:
Do you have customer service experience and enjoy being outside? The Ferry Terminal is Hiring! The Department of Transportation & Public Facilities (DOT&PF) Alaska Marine Highway System is recruiting for a Full Time Seasonal Ferry Terminal Agent I for the Ketchikan Terminal to help us Keep Alaska Moving!

Working with the Terminal Manager, and other terminal agents, the primary duties are vessel support and customer service oriented, including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading.

Our organization, mission, and culture:
The mission of the Alaska Marine Highway System is to provide safe, reliable and efficient transportation of people and vehicles among Alaska communities, Canada and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs.

The benefits of joining our team:
State of Alaska benefit package including: Health Insurance, Basic life insurance, public employees retirement system, paid leave, 11 paid holidays per year and other benefits.

The working environment you can expect:
This position is a permanent full time position, physically located at the Ketchikan Ferry Terminal, 3501 Tongass Ave, Ketchikan, Alaska.

In this position, you must be able and willing to work in any/all weather conditions. You must be able to lift/pull mooring lines that can weigh more than 75lbs. over long distances on wet/slippery surfaces. Applicants must be able and willing to work night shifts, weekends, and holidays. Applicant must be able to work split shifts and change work schedules with little or no notice.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Computerized data entry experience
    • Physically able to lift and pull heavy lines, 50-75 lbs.
    • TWIC card required within 30 days of hire

Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

Special Note:

    • 33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within two months of employment.
    • The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
    • Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.

Contact Information
Katie Taylor
Ferry Terminal Manager II
Phone: 907 - 228 - 6854
Katie.Taylor@alaska.gov


Currently recruiting for:   Ferry Terminal Agent I - Whittier (Seasonal)

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!

What you will be doing:
Ferry Terminal Agents perform the operational functions of an Alaska Marine Highway System (AMHS)-operated ferry terminal by making passenger reservations, conducting ticket sales and relevant security screening, providing vessel support and longshoring, and performing routine facility upkeep and maintenance.

Our organization, mission, and culture:
The mission of the Alaska Marine Highway system is to provide safe, reliable and efficient transportation of people, goods and vehicles among Alaska communities, Canada and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs.

The benefits of joining our team:
State of Alaska benefit package including: Health Insurance, Basic life insurance, public employees retirement system, paid leave, 11 paid holidays per year and other benefits.

The working environment you can expect:
This position is located at the Whittier Ferry Terminal,1/4 West Camp Rd., Whittier, Alaska. The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.

Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Ability to type, practice good telephone etiquette, and communicate orally and in writing.
    • Ability to read, understand, orally convey, and enforce AMHS operational policies and federal security regulations in a customer service-oriented manner when dealing with non-cooperative, distressed, or challenging customers.
    • Ability to use computers to access data from various internal databases and the internet, gather and/or record pertinent facts, and enter data.
    • Ability to perform physically demanding work in adverse weather conditions and potentially hazardous areas.
    • Ability to work fluctuating schedules, broken shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • TWIC card required within 30 days of hire

Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

Special Note:

    • 33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within two months of employment.
    • The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
    • Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.




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