Shoreside Support & Administration

«  back to employment

Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).

Shoreside staff prepares for docking of the MV Tustumena; © Wayde Carroll Photography

Executive Management: Includes Executive Managment with ISM

Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.

Marine Engineering: Vessel Engineering and Marine Facilities

Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.





Shoreside Position(s)


Currently recruiting for:   Ferry Terminal Agent I - Ketchikan (Seasonal)

Do you have customer service experience and enjoy being outside? The Ferry Terminal is Hiring!

The Ferry Terminal is Hiring! The Department of Transportation & Public facilities (DOT&PF) Alaska Marine Highway System is recruiting for a Full Time Seasonal Ferry Terminal Agent I for the Ketchikan Terminal to help us Keep Alaska Moving!

Our organization, mission, and culture:
The mission of the Alaska Marine Highway system is to provide safe, reliable and efficient transportation of people, goods and vehicles among Alaska communities, Canada and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs.

The working environment you can expect:
This position is a permanent full time position, physically located at the Ketchikan Ferry Terminal, 3501 Tongass Ave, Ketchikan, Alaska.

In this position, you must be able and willing to work in any/all weather conditions. You must be able to lift/pull mooring lines that can weigh more than 75lbs. over long distances on wet/slippery surfaces. Applicants must be able and willing to work night shifts, weekends, and holidays. Applicant must be able to work split shifts and change work schedules with little or no notice.

The benefits of joining our team:
State of Alaska benefit package including: Health Insurance, Basic life insurance, public employees retirement system, paid leave, 11 paid holidays per year and other benefits.

What you will be doing:
Working with the Terminal Manager, and other terminal agents, the primary duties are vessel support and customer service oriented. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Computerized data entry experience
    • Physically able to lift and pull heavy lines, 50-75 lbs.
    • TWIC card required within 30 days of hire

Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

Special Note:

    • 33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within two months of employment.
    • The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
    • Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.




Currently recruiting for:   Ferry Terminal Agent I - Whittier (Seasonal)

ATTENTION ALASKA RESIDENTS ONLY! RECRUITMENT EXTENSION NOTICE

The recruitment period for this vacancy has been extended to allow for a larger applicant pool. If you have already applied there is no need to reapply.

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Ferry Terminal Agent 1 to help us Keep Alaska Moving!

Our organization, mission, and culture:
The mission of the Alaska Marine Highway system is to provide safe, reliable and efficient transportation of people, goods and vehicles among Alaska communities, Canada and the lower 48, while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational and health needs.

The working environment you can expect:
This position is located at the Whittier Ferry Terminal,1/4 West Camp Rd., Whittier, Alaska. The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.

Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.

The benefits of joining our team:
State of Alaska benefit package including: Health Insurance, Basic life insurance, public employees retirement system, paid leave, 11 paid holidays per year and other benefits.

What you will be doing:
Ferry Terminal Agents perform the operational functions of an Alaska Marine Highway System (AMHS)-operated ferry terminal by making passenger reservations, conducting ticket sales and relevant security screening, providing vessel support and longshoring, and performing routine facility upkeep and maintenance.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Ability to type, practice good telephone etiquette, and communicate orally and in writing.
    • Ability to read, understand, orally convey, and enforce AMHS operational policies and federal security regulations in a customer service-oriented manner when dealing with non-cooperative, distressed, or challenging customers.
    • Ability to use computers to access data from various internal databases and the internet, gather and/or record pertinent facts, and enter data.
    • Ability to perform physically demanding work in adverse weather conditions and potentially hazardous areas.
    • Ability to work fluctuating schedules, broken shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • TWIC card required within 30 days of hire

Minimum Qualifications
One year of experience performing any combination of duties that included significant contact with customers or the general public in order to provide information and assistance concerning services offered and their relevant policies and procedures, receiving payments and related cash handling, answering and directing phone inquiries, data entry and retrieval, maintaining computerized files and records, and/or ensuring the safety of people and property. Examples of qualifying experience include, but are not exclusively limited to, sales cashiers, bank tellers, food service wait staff, travel agents, security staff, or crew on commercial passenger vessels.

Special Note:

    • 33 CFR, Part 105, and US Coast Guard NVIC 03-07 require that all incumbents performing the essential duties and responsibilities of this job class maintain a Transportation Worker Identification Credential (TWIC) for access to federally-defined restricted areas within a maritime facility. Continued employment is contingent upon obtaining and maintaining a valid TWIC within two months of employment.
    • The work environment requires incumbents of all positions in this job class have the physical ability to lift and carry heavy weights, work in inclement weather, and work on docks and catwalks above cold water.
    • Terminal business hours and staff schedules are determined and/or adjusted based on varying AHMS vessel sailings and may be subject to change with minimal advanced notice. Incumbents may be required to work fluctuating schedules, split shifts, and/or be available to report any time for work 24 hours a day, 7 days a week (including holidays), in order to respond to port calls as needed.
    • Some positions in this class may require the incumbent to operate motor vehicles. Such positions require that the applicant possess a regular driver's license and be 18 years of age or older.




Currently recruiting for:   (2) Office Assistant 2

Do you have customer service experience and enjoy working in a call center? The Juneau AMHS Reservations office is Hiring!

The Department of Transportation & Public facilities (DOT&PF) Alaska Marine Highway System is recruiting for Full Time Office Assistant II's to help us Keep Alaska Moving!

Our organization, mission, and culture:
The mission of the Alaska Marine Highway system is to provide safe, reliable, and efficient transportation of people, goods, and vehicles among Alaska communities, Canada, and the lower 48 while providing opportunities to develop and maintain a reasonable standard of living and high quality of life, including social, educational, and health needs. As an Office Assistant II, your skills, knowledge, commitment, and professionalism will be instrumental in you and your team being able to fulfill this mission.

The working environment you can expect:
Great office space and centrally located in Juneau for quick commute to work. Located close by facilities that provide ample food and refreshments. Ample parking for personal vehicle.

The benefits of joining our team:
Thrive as an Office Assistant II while maintaining the ability to grow professionally in a challenging environment while utilizing your customer service skills on a daily basis.

Benefit from having an engaging team of upper management and experienced peers, trusting you and allowing you to make your own decisions while providing you with advice, assistance and support throughout the course of your AMHS Career.

What you will be doing:
Office Assistant II is a position with substantial responsibility for the practice of independent judgment when making AMHS reservations for the public. This position requires excellent customer service skills, vision of team, work and superb judgement skills.

Become an integral part of a local community in the great state of Alaska, and work with the DOT&PF and AMHS Central Office to facilitate travel and provide a cohesive Marine Transportation system for its members, Alaskans, and its frequent visitors.

Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:

    • Knowledge of the AMHS Fleet, routes, and amenities.
    • Ability to work effectively and tactfully with customers; identify issues, explain regulations and policies, evaluate alternatives, and resolve conflicts.
    • Experience using on-line reservations and ticketing system used to determine departure and arrival times, fares, and available accommodations and services, and processing credit card payments and refunds.
    • Competency using the Internet and proficiencies in Microsoft Office are required.
    • Knowledge of the principles of tourism, travel regulations, marketing, and sales.




Currently recruiting for:   Port Captain

The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway System is looking for a Port Captain to help us Keep Alaska Moving!

In this position, you will:
Maintain ship documents with federal agencies, making sure they are current and/or renewed to remain in compliance with USCG/ABS. Supervise and manage crewing schedules, with familiarity of bargaining units and working with HR to support vessel crew. Assist in all aspects of vessel operations including schedule changes, notifications, drills and security operations, and working with approved vendors on repair plans.

Our organization, mission, and values:
The mission of the Alaska Marine Highway System is to provide safe, reliable, and efficient transportation of people, goods, and vehicles among the Alaska communities to develop and maintain a reasonable standard of living and high quality of life, including social education, and health needs.

The benefits of joining our team:
Benefits include competitive salary and SOA benefits in a supervisory position that works in a dynamic and fast paced environment, with on the job training and opportunities for career development. Supporting communities and the maritime infrastructure in Southeast Alaska with the State of Alaska ferries is rewarding.

The work environment you can expect:
This job is based in Ketchikan, AK, requiring approximately 75 percent office work and 25 percent vessel visits, shipyard meetings, etc.

Who we are looking for:
Please follow the minimum qualification requirements as necessary; with those met, we are looking for a talented and organized individual with a solid work ethic who can multitask independently and work as a team. Excellent written and verbal communication skills are a must.




Currently recruiting for:   Vessel Construction Manager 1/2

The Vessel Construction Manager 1/2 is a flexibly staffed position. Working under the supervision of the Vessel Construction Manager 3, in this position you will be the design and construction engineer for medium and large vessel refurbishment, upgrade, and new build projects. The VCM 1/2 will coordinate with all interested parties to prepare the bid documents and to administer service and construction contracts. This position acts as the AMHS onsite Resident Engineer during construction projects to in-state and out-of-state shipyards and supports the AMHS Project Manager.

Key responsibilities include:

    • Develop projects from planning documents through the specification preparation phase.
    • Perform technical ship check and meet with operational personnel and port engineer to determine need, urgency, and feasibility of proposed project. Coordinate input to develop an acceptable project within budget which is satisfactory to all and meets regulatory requirements.
    • Prepares negotiating position for consultant contracts.
    • Coordinates advertisement for bids and answers contractor questions during the bidding period and makes recommendations for award.
    • Monitors and inspects progress of work to ensure construction will be completed in the allocated operating schedule timeframe; approves completed tasks and negotiates percent complete prior to preparation of Contractor Payment Estimates.
    • Responds to contractor generated Condition Found Reports. In cases where new work is justified, negotiates change orders to refine scope of work and agree on the costs.
    • Administers the construction contract to assure that the completed project meets the specifications, is accomplished within budget, and is redelivered in accordance with the AMHS published operating schedule.


 

«  back to employment