Shoreside Support & Administration
Shoreside Support and Administration consists of various departments. Each department provides all of the necessary land-based support that is needed to keep the system running. Aside from Reservations located at the Juneau Central Office (JCO) and the Terminals that are located in port communities, most of these departments operate out of Ketchikan in either the Ketchikan Central Office (KCO) or the Marine Engineering Facility (MEF).
Executive Management: Includes Executive Managment with ISM
Business Development: Computer Services, Finance, Administration, Information Technology, Marketing, Reservations & Sales, Terminals and Terminal Services.
Marine Engineering: Vessel Engineering and Marine Facilities
Marine Operations: Passenger Services, Vessel Operations, Licensed & Unlicensed Dispatching, Training and Vessel Scheduling, Security, Environmental Compliance and Safety.
Currently recruiting for:
Currently recruiting for: Administrative Assistant 2 - KETCHIKAN
The Department of Transportation and Public Facilities (DOT&PF) Alaska Marine Highway Systems is looking for a Office Assistant 2 to help us Keep Alaska Moving!
What you will be doing:
Are you detail-oriented with strong organizational skills and a passion for helping others succeed? Join our team as a Recruitment and Onboarding Assistant at the Alaska Marine Highway System in Ketchikan! In this role, you'll play a critical part in the recruitment process by assisting with reviewing job applications, selecting candidates for interviews, initiating background checks, and facilitating job offers. Additionally, you'll help onboard new hires by setting them up in the Hiring Portal, assigning onboarding tasks, sending welcome emails, monitoring progress, scheduling New Hire Orientations, and coordinating arrivals to ensure a smooth transition onto our vessel positions. If you're ready to contribute to our team's success and support our mission of providing exceptional maritime service, apply now to become an essential member of our recruitment and onboarding team in scenic Ketchikan, Alaska!
Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The working environment you can expect:
Southeast Alaska is a land of snow-capped mountains, the Pacific Ocean, and the largest national forest in the United States (Tongass). Old-growth trees in a temperate rain forest create clean air and clean water, as well as many opportunities for adventure. The local trails offer endless choices for getting into the woods or climbing mountains.
Local waters provide some of the best seafood in the world: salmon, halibut, shrimp, and crab. Water-lovers enjoy ocean boating, diving, paddle boarding, and even surfing.
Ketchikan, Alaska, is truly the beginning of the last frontier. Set at the southernmost entrance to Alaska's famed Inside Passage - a network of waterways that snake through some of the most jaw-droppingly beautiful wilderness in the world - Ketchikan is best known for three things: feisty salmon, idyllic scenery, and an incredibly rich Alaska Native culture.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:
- Technology Awareness: Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
- Planning and Evaluating: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with other organizations or parts of the organization to accomplish goals; monitors progress and evaluates outcomes.
Minimum Qualifications:
High school diploma or the equivalent.
AND
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Currently recruiting for: Ferry Terminal Agent 1 - KETCHIKAN
The Alaska Marine Highway System is seeking a dedicated and customer-focused Ferry Terminal Agent 1 to join our team in Ketchikan, Alaska. As a Terminal Agent 1, you will play a crucial role in ensuring the safe and efficient operation of our ferry terminal facilities. Responsibilities include assisting passengers with ticketing and boarding processes, providing information and assistance, and maintaining a clean and organized terminal environment. If you're passionate about providing top-notch service and are excited to be part of Alaska's essential transportation network, we encourage you to apply and embark on this rewarding journey with us.
What you will be doing:
In this role, you will work with a fun, team-oriented office and provide support to staff, Alaskan customers and tourist visiting. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. This position will give you the tools and knowledge you will need to advance with AMHS and help you to achieve your long-term career goals.
Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving.
We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The working environment you can expect:
This position is located in Ketchikan, Alaska.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work. Attention to detail: Is thorough when performing work and is conscientious about attending to detail.
- Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Currently recruiting for: Ferry Terminal Agent 1 - WRANGELL (Part-time Seasonal)
The Alaska Marine Highway System is seeking a dedicated and customer-focused Ferry Terminal Agent 1 to join our team in Wrangell, Alaska. As a Terminal Agent 1, you will play a crucial role in ensuring the safe and efficient operation of our ferry terminal facilities. Responsibilities include assisting passengers with ticketing and boarding processes, providing information and assistance, and maintaining a clean and organized terminal environment. If you're passionate about providing top-notch service and are excited to be part of Alaska's essential transportation network, we encourage you to apply and embark on this rewarding journey with us.
What you will be doing:
In this role, you will work with a fun, team-oriented office and provide support to staff, Alaskan customers and tourist visiting. Including tying and untying vessels, operating the hydraulic ramp, using a computerized reservation system, printing tickets for passengers, and staging vehicles for loading. This position will give you the tools and knowledge you will need to advance with AMHS and help you to achieve your long-term career goals.
Our organization, mission, and culture:
The State of Alaska Department of Transportation and Public Facilities' mission is to Keep Alaska Moving. We are working toward a modern, adaptable, flexible transportation system that will be resilient as we tackle our challenges. We believe collaboration, communication, and coordination increase our ability to succeed. Creating teams that are focused on results, working together, and leveraging resources across our department, with community and private sector partnerships, increases our ability to accomplish our mission and serve Alaskans.
The working environment you can expect:
This position is located in Wrangell, Alaska.
Working at the Alaska Department of Transportation and Public Facilities (DOT&PF) offers a uniquely challenging and rewarding environment. With Alaska's diverse and expansive terrain, coupled with its extreme weather conditions, employees of the DOT&PF can work in various locations, including remote locations and urban centers, addressing a wide range of transportation needs. Their roles demand adaptability and resourcefulness as they maintain and improve roads, bridges, airports, ports, and public facilities in a state known for rugged terrain and extreme seasonal changes. This work not only presents professionals with a range of fascinating challenges but also allows them to contribute to developing and maintaining critical infrastructure against the backdrop of Alaska's breathtaking natural beauty, reflecting a strong commitment to safety and environmental responsibility.
The benefits of joining our team:
Joining the Alaska Department of Transportation & Public Facilities (DOT&PF) offers an array of benefits, with career growth opportunities at the forefront. As an integral part of Alaska's infrastructure development and maintenance, DOT&PF provides employees with a dynamic and diverse work environment where they can continually enhance their skills and climb the career ladder. The department values professional development, offering training programs and mentorship opportunities to help individuals expand their expertise and advance in their chosen fields. With the vast and unique challenges of Alaska's geography and climate, employees can work on groundbreaking projects that contribute to the state's growth, making the DOT&PF an ideal choice for those seeking a fulfilling and evolving career in transportation and public facilities.
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/.
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We succeed in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment, decision-making, and a strong ethical and professional conduct history.
Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
- Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Currently recruiting for: Marine Transportation Services Manager
The Alaska Marine Highway System is seeking a dynamic and experienced Business Development and Financial Analyst Manager to join their team. In this pivotal role, you will be responsible for driving the strategic growth and financial performance of the organization. You will lead efforts to identify new business opportunities, analyze market trends, and develop comprehensive financial models to support decision-making. Collaborating with cross-functional teams, you will play a crucial part in shaping the future of Alaska's vital transportation network. The ideal candidate will possess a strong background in financial analysis, business development, and maritime operations, with the ability to thrive in a challenging and dynamic environment. Join us in making a lasting impact on Alaska's marine transportation system.
Company Overview
The Alaska Marine Highway System (AMHS) provides vital transportation that serves the diverse communities and rugged landscapes of Alaska. AMHS provides essential ferry services connecting numerous coastal communities, facilitating the movement of passengers, vehicles, and freight throughout the region. We are dedicated to ensuring safe, reliable, and efficient maritime transportation services while preserving the unique Alaskan environment and culture.
What you will be doing:
As the Business Development and Financial Analyst Manager for the Alaska Marine Highway System, your primary responsibility will be strategically analyzing and enhancing the organization's financial operations while fostering business growth opportunities. This role involves spearheading the evaluation of revenue streams, optimizing costs, and conducting financial forecasting to ensure the long-term sustainability of the marine transportation system. Additionally, you will identify and develop strategic partnerships, explore new routes, and assess market trends to expand the system's reach and profitability. Through data-driven insights and collaboration with key stakeholders, you will drive efficiency, financial stability, and innovation within the Alaska Marine Highway System, contributing to its continued success and service to the Alaskan community and beyond.
Key responsibilities include conducting in-depth market research to identify trends, potential clients, and competitors and analyzing data to make informed decisions and develop market entry strategies to maximize revenue. You will also identify and pursue new business opportunities, partnerships, and collaborations, building strong relationships with key stakeholders to expand market reach and grow the customer base. Additionally, you will develop pricing strategies, assess pricing effectiveness, and identify new revenue channels, all while supporting the sales team with marketing support and collateral to achieve their targets effectively.
Our organization, mission, and culture:
The Alaska Marine Highway System (AMHS) is dedicated to providing safe, reliable, and efficient marine transportation services that connect Alaskan communities, foster economic growth, and support the unique way of life in the Last Frontier. Our mission is to serve as a vital lifeline, linking coastal and remote communities and providing access to essential services, goods, and opportunities. We are committed to environmental stewardship, ensuring our operations are sustainable and respectful of Alaska's pristine natural environment. Through innovation, collaboration, and a deep-seated dedication to service, we strive to be a cornerstone of Alaska's transportation infrastructure, enhancing the quality of life for all who call this great state home. Join us in our mission to connect, sustain, and inspire Alaska.
Our Goals:
1. Support public transportation systems' maintenance, development, and enhancement, including implementing a systematic fleet replacement approach.
2. Coordinate programs and services to optimize fund utilization and service delivery efficiency.
3. Foster a federal-state-local partnership to enhance local support for transit systems and maintain a stable funding base.
4. Ensure transit investment decisions align with policy directions, customer feedback, available resources, system performance, and funding levels.
5. Cultivate positive relationships with ADOT&PF customers by prioritizing communication and responsiveness.
The working environment you can expect:
As an employee at the Alaska Marine Highway System (AMHS) headquarters in Ketchikan, Alaska, you will be part of a dynamic and close-knit team dedicated to serving the diverse transportation needs of Alaskans. Nestled in the picturesque surroundings of Ketchikan, you will experience a unique working environment that combines the rugged beauty of Alaska with the warmth of a supportive community. Our headquarters offer a collaborative and inclusive workplace where your contributions are valued, and your ideas are heard. You will have the opportunity to work alongside experienced professionals in the transportation industry, gaining valuable insights and expertise. Additionally, Ketchikan's rich cultural heritage and vibrant arts scene provide a stimulating backdrop for both work and leisure, offering a truly enriching experience for those who join our team.
The benefits of joining our team:
The State of Alaska has a generous benefits package and an excellent retirement plan. Please see here for more information: https://doa.alaska.gov/dop/workplace/benefits/
The DOT&PF core values are integrity, excellence, and respect. We support an environment focused on teamwork and collaboration to achieve results. We find success in achieving our transportation mission through building credibility with our customers, stakeholders, and the public. A successful candidate will have sound judgment and decision-making and a history of strong ethical and professional conduct.
Who we are looking for:
Any combination of education and/or experience that provides the applicant with the core competencies of:
- Financial Analysis: Knowledge of the principles, methods, and techniques of financial analysis, forecasting, and modeling to interpret quantitative and qualitative data; includes data modeling, earned value management, and evaluating key financial indicators, trends, and historical data.
- Employee Development: Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering training, organizational development, and career development initiatives.
- Stakeholder Management: Knowledge of the concepts, practices, and techniques used to identify, engage, influence, and monitor relationships with individuals and groups connected to a work effort; including those actively involved, those who exert influence over the process and its results, and those who have a vested interest in the outcome (positive or negative).
- Strategic Thinking: Formulates effective strategies consistent with the business and competitive strategy of the organization in a global economy. Examines policy issues and strategic planning with a long-term perspective. Determines objectives and sets priorities; anticipates potential threats or opportunities.
- Sales and Marketing: Knowledge of showing, promoting, and selling products and services.
- Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.
- Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Minimum Qualifications
Positions in this job class are in the partially exempt service in accordance with AS 39.25.130.
Recommended Qualifications:
Five years of experience in a combination of the functions administered by the branch, at least two of which were in a supervisory capacity.
Preferred Qualifications:
Minimum of five years of relevant analytical experience.
Bachelor's degree in finance or MBA preferred.