Communication Team, Office of the Commissioner, Transportation & Public Facilities, State of Alaska

Communication Team

The Mission:

Connecting Alaska through transparent, trustworthy and timely communications.

What we do and how we do it:

foreground video-camera operator midground information officer holding microphone background flags at half-mast in front of a building

foreground video-camera operator midground parked car background heavy equipment extends to work on a rock wall

Connecting People, Places, and Purpose Through Communication

Supporting 3,000+ Employees, Engaging the Public, and Advancing Transportation Together

Teaming Through Communication: Connecting Alaskans with Clarity, Trust, and Purpose

Core Commitments:

Accuracy – Communicating with precision and responsibility

Transparency – Earning trust through openness and accountability

Accessibility – Reaching every Alaskan, no matter where they live

Timeliness – Responding quickly, clearly, and consistently

Equity – Ensuring every voice and community is heard and valued

What assets and support services do we cover?

Office of the Commissioner

Regional Information Offices (Central, Northern, Southcoast)

Alaska Marine Highway System

International Airport System Fairbanks International Airport and Anchorage International Airport

Statewide Aviation Development Specialist: Dylan Blankenship

511 System and Alaska DOT&PF Website

Public Records Requests

Our tools and what we do:

Strategy & Leadership
Message Testing & Audience Research
Branding and Messaging Consistency
Reputation Management
Stakeholder Engagement
External Relations
Interagency Coordination
Cultural Competency in Communication
Knowledge Management & Archiving
Internal Training & Comms Toolkits
Public Awareness Campaigns
Crisis & Emergency Communication
Crisis Response
Emergency Communications
Crisis Simulation & Scenario Planning
Media & Public Affairs
Media Relations
Media Monitoring
Public Records Requests
Legislative Communications Support

Public Comment Summarization & Reporting
Community & Public Engagement
Community Outreach
Public Meeting Coordination
Event Support
Real-Time Public Feedback Tools
AI-Enhanced Public Engagement
Content Creation & Creative Services
Content Creation
Graphic Design
Photography & Videography
Branding
Social Media Management
Technical & Digital Services
Web Design
Website Accessibility Auditing
Tool & Platform Management
Translation of Technical Concepts
Multilingual Communication

Accessibility Compliance
Digital Analytics
Internal Communication & Coordination
Internal Relations
Project Coordination
Performance Measurement & Reporting
Campaign Reporting & Impact Evaluation
Story Mapping & Data Visualization
Innovation & Digital Transformation
Emerging Technology Scanning
Digital Equity Strategy
Staff Support & Customer Service Communication
Employee Recognition Campaigns
Wellness & Mental Health Messaging
Frontline Script & Template Development
Public-Facing FAQ Management