Customer Service Partnership
Ted Stevens Anchorage International Airport and airport businesses have joined together to form a Customer Service Partnership to encourage excellent customer service at the airport.
A major aspect of the partnership is the Mystery Shopper Program. Mystery shoppers evaluate employees of airport businesses on friendliness, product knowledge, customer interaction, accuracy of transactions, and aspects of appearance including neatness of uniforms and name tag visibility.
Customer Service Nomination Form | Mystery Shopper Evaluation Form
Airport employees that excel in customer service are recognized monthly and awarded:
- Complementary free covered parking for a month
- $20.00
- Certificate of achievement
- Outstanding Customer Service Award pin
Of the monthly winners, one is selected at random and receives $50.00.
In September, all the winners are recognized at an annual awards event. All the year's winners are entered to win additional prizes, which are awarded through a random drawing.
Partnership Members — updated May 2012
Alaska Doghaus
Alaska Luggage & Seafood Shipping
Cinnabon/Yogurtland
Conoco Phillips/Shared Services
Delta Airlines
Dollar Rent-A-Car & Thrifty Car Rental
Enterprise Rent-A-Car
Era Alaska
Fed Ex
Grant Aviation
Huntleigh USA
InMotion Pictures
McDonalds
Pen Air
Republic Parking System
United Airlines
US Airways
Visit Anchorage
Chili's Too
Food Kiosk
Humpy's Great Alaska Alehouse
Legends Lounge
Norton Sound Seafood House
Quizno's
Starbucks
Upper One Lounge/Restaurant
Hudson News & Gifts
Hudson News & Travel + Leisure
& Subsidiaries:Mooselleaneous
Mosquito Books
Proud Sponsor of the Customer Service Partnership