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Customer Service Partnership

Ted Stevens Anchorage International Airport and airport businesses have joined together to form a Customer Service Partnership to encourage excellent customer service at the airport.

A major aspect of the partnership is the Mystery Shopper Program. Mystery shoppers evaluate employees of airport businesses on friendliness, product knowledge, customer interaction, accuracy of transactions, and aspects of appearance including neatness of uniforms and name tag visibility.

Customer Service Nomination FormMystery Shopper Evaluation Form

Airport employees that excel in customer service are recognized monthly and awarded:

  • Complementary free covered parking for a month
  • $20.00
  • Certificate of achievement
  • Outstanding Customer Service Award pin

Of the monthly winners, one is selected at random and receives $50.00.

In September, all the winners are recognized at an annual awards event. All the year's winners are entered to win additional prizes, which are awarded through a random drawing.

airplane icon Partnership Members — updated May 2012
Alaska Airlines/Air Cargo
Alaska Doghaus
Alaska Luggage & Seafood Shipping
Cinnabon/YogurtlandCustomer Service Sponsor Icon
Conoco Phillips/Shared ServicesCustomer Service Sponsor Icon
Delta Airlines
Dollar Rent-A-Car & Thrifty Car Rental
Enterprise Rent-A-CarCustomer Service Sponsor Icon
Era Alaska
Fed Ex
Grant Aviation
Huntleigh USA
InMotion Pictures
Pen Air
Republic Parking SystemCustomer Service Sponsor Icon
United Airlines
US Airways
Visit Anchorage
HMS Host & Subsidiaries:
Café Del Mundo
Chili's Too
Food Kiosk
Humpy's Great Alaska Alehouse
Legends Lounge
Norton Sound Seafood House
Upper One Lounge/Restaurant
Hudson News Group:
Hudson Euro Café
Hudson News & Gifts
Hudson News & Travel + Leisure
Sourdough MercantileCustomer Service Sponsor Icon & Subsidiaries:
Alaska Gourmet Market & Co
Mosquito Books

Customer Service Sponsor IconProud Sponsor of the Customer Service Partnership