Customer Service Partnership
Ted Stevens Anchorage International Airport and airport businesses have joined together to form a Customer Service Partnership to encourage excellent customer service at the airport.
A major aspect of the partnership is the Mystery Shopper Program. Mystery shoppers evaluate employees of airport businesses on friendliness, product knowledge, customer interaction, accuracy of transactions, and aspects of appearance including neatness of uniforms and name tag visibility.
Customer Service Nomination Form | Mystery Shopper Evaluation Form
Airport employees that excel in customer service are recognized monthly and awarded:
- Complementary free covered parking for a month
- Certificate of achievement
- Outstanding Customer Service Award pin
Of the monthly winners, one is selected at random and receives $50.00.
In September, all the winners are recognized at an annual awards event. All the year's winners are entered to win additional prizes, which are awarded through a random drawing.
Partnership Members — updated May 2012
Alaska Airlines/Air Cargo
Alaska Luggage & Seafood Shipping
Conoco Phillips/Shared Services
Dollar Rent-A-Car & Thrifty Car Rental
Republic Parking System
HMS Host & Subsidiaries:
Café Del Mundo
Humpy's Great Alaska Alehouse
Norton Sound Seafood House
Upper One Lounge/Restaurant
Hudson News Group:
Hudson Euro Café
Hudson News & Gifts
Hudson News & Travel + Leisure
Alaska Gourmet Market & Co
Proud Sponsor of the Customer Service Partnership